Can’t Log In? How to Access Your Sonnox Account After Our Website Updatew

On 22 October 2024, Sonnox launched a new website as the first step toward a more intuitive and improved customer experience.
During this transition, account access works differently depending on when — and where — you purchased your Sonnox products.

Follow the steps below to find out how to log in and access your purchase history, downloads, and licence registrations.

1. Customers Who Purchased Before 22 October 2024 (Direct from Sonnox)

If you purchased directly from Sonnox before this date:

• Your purchase history is not yet migrated to the new website.

• Continue to use the legacy mySonnox portal.

Steps:

1. Go to www.sonnox.com/mysonnox

2. Log in with your iLok credentials (User ID + iLok‑registered email).

3. Once logged in, you can:

   • View your previous purchases

   • Register activation keys

   • Check upgrade/crossgrade availability

2. Customers Who Purchased On or After 22 October 2024 (New Website)

If you purchased on or after this date:

• Your account is managed through the new Sonnox website.

Steps:

1. Go to www.sonnox.com/login.php

2. Log in (or create an account) using your email + password.

3. From your account dashboard, you can:

   • View and manage your orders

   • Register new products

   • Access downloads and installers

   • See available upgrades

3. Customers Who Purchased Through a Third‑Party Reseller

If you purchased from an authorised reseller (e.g. Plugin Boutique, Sweetwater, Thomann):

• Continue to use the legacy mySonnox portal for product registration and access.

Steps:

1. Go to www.sonnox.com/mysonnox

2. Log in with your iLok credentials.

3. Register your activation key and access downloads.

For step‑by‑step dealer registration help, see: I bought my licence from a third‑party dealer – how do I register it?