General Invoice or Receipt Request – How to Obtain Proof of Purchase

Need a copy of your Sonnox purchase receipt or invoice? This article shows you how to locate your order confirmation email, download receipts from your account, and request a formal invoice if you can’t find the original documentation.

Prerequisites

• You purchased directly from Sonnox.

• You have access to the email address used at checkout.

• You can log in to your account.

Step‑by‑Step Solution

1. Search your email

   • Immediately after purchase, Sonnox sends an order confirmation to the email address you used at checkout.

   • Search your inbox (and junk/spam folders) for subject lines containing “Sonnox,” your order number, or “Order Confirmation.”

2. Log in to your account

   • Visit sonnox.com/login.php and sign in with your registered email.

   • Navigate to Orders; you’ll see a list of your recent purchases.

   • Click the order in question to view and download the standard invoice/receipt.

3. Print or save the receipt

   • On the order details page, choose Download Invoice.

   • Save the file locally for your records. This document includes the date of purchase, order number, items purchased and total amount paid.

4. Request a copy of the invoice (if you can’t find it)

   • If you no longer have access to your original order email and cannot locate the invoice in your account, you can request a copy.

   • Visit the Contact Us page.

   • Provide your order number, registered email and billing address. If you’re unsure of your order number, include the approximate purchase date and product names.

FAQs

Can I get a receipt for a purchase made years ago?
Yes, as long as you purchased directly from Sonnox. Provide as much detail as possible (email address used, product name, approximate date) when submitting your request to help us locate your order.

I bought from a reseller—how do I get a receipt?
Sonnox can only issue invoices for orders placed on sonnox.com. For third‑party purchases, please contact the reseller for proof of purchase.

Will the invoice show tax details?
The standard invoice shows the total amount paid including any tax.