Do I have more than one iLok account?

It’s more common than you might think to have multiple iLok accounts without realising it.
If your Sonnox licence isn’t showing in iLok License Manager or your plug‑in won’t authorise, a duplicate iLok account may be the reason.

This guide explains how duplicate accounts happen, signs you might have one, and what to do to get your licences in the right account.

Prerequisites

• Latest version of iLok License Manager installed (download here).

• Your iLok User ID(s) or possible login details.

• Internet access to check your account(s).

Step‑by‑Step Solution

1. How Multiple iLok Accounts Happen

• Vendor‑created account – A company created an iLok account for you using your email address when you redeemed a licence or demo.

• Forgotten login – You couldn’t remember your old login and accidentally created a new account.

• New system setup – You made a new account when installing on a new computer without realising you already had one.

• Shared account use – You previously used a shared studio, school, or employer’s account and are now using your own.

2. Signs You May Have a Duplicate Account

• No licences show in iLok License Manager even though Sonnox Support confirms you own them.

• Your plug‑in won’t authorise in your DAW.

• Sonnox Support tells you your licence is registered under a different account name.

3. How to Check

1. Open iLok License Manager.

2. Sign out and try signing in with any alternative usernames or email addresses you may have used in the past.

3. If you can’t remember your login details, try the Forgot Your User ID? link on the iLok website.

4. What to Do if You Have More Than One Account

• If you know both accounts – Keep using the one that contains your Sonnox licences.

• If you can’t access your old account – Contact iLok (PACE) to recover it via the iLok Support Page.

• If you’re unsure which account to use – Contact Sonnox Support and we can confirm the correct account for your Sonnox licences.

Troubleshooting / Alternative Fixes

• If your licence is active but your DAW still won’t load the plug‑in, see [Why Doesn’t My Plug‑in Show Up in My DAW?].

• If you need to move a licence between accounts, only iLok (PACE) can help — Sonnox cannot merge iLok accounts.

FAQ / Common Questions

Q: Can Sonnox move my licence to my preferred account?
A: No. Only PACE/iLok can assist with account access or licence moves between accounts.

Related Articles / Links

• [Understanding iLok & How to Authorise Your Licences]

• [Which Locations Can I Use for My Sonnox Licence?]

• [Why Doesn’t My Plug‑in Show Up in My DAW?]