Helpdesk

Quick Start Guide 4

• 1. Register your plug-in
• 2. Activate your licence
• 3. How to install your plug-ins
• 4. Using your new plug-in

Before Buying 6

• What's an iLok and why do I need one?
• Do I need Native, HDX or SoundGrid?
• Student discounts
• How to get a demo or trial
• Can I get the Gobbler subscription bundle?

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FAQ 7

• Do all Sonnox plug-in licences need an iLok?
• I've just upgraded. Can I continue to use my old iLok1?
• Which locations can I use for my Sonnox licence?
• How do I move my licences onto a different iLok device?
• My iLok is lost/broken/stolen - how do I get my licences back?

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Error Messages 6

• iLok Critical Update - "Authorisation Exception"
• You do not have any licences in your account, or none of them have Activations
• Plug-ins could not be authorised / iLok not recognised
• Authorization Wire Exception
• User privileges insufficient to start a low-level driver

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Upgrades 6

• How do I upgrade my plug-in to the latest version?
• How do I add the GML option for my Oxford EQ?
• How do I add SoundGrid compatibility to my plug-ins?
• I need to upgrade to G5 - will I lose my old licence?
• Upgrading PowerCore plug-ins

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Sales 2

• What is multi-pick discount?
• When will the next promo period be?

UAD (Universal Audio) 2

• Can I get a discount on UAD Sonnox plug-ins?
• Oxford Dynamic EQ for UAD

Licence Transfers 2

• Can I sell my Sonnox licence?
• Should I buy a second hand Sonnox plug-in?

FAQ 4

• Using the Sonnox Toolbar to transfer your settings
• Where can I find plug-in User Guides and Manuals?
• Why aren't there more factory presets?
• How do I uninstall Sonnox plug-ins?

Re-Scanning Plug-Ins 6

• Why doesn't my plug-in show up in my DAW?
• Re-scanning AAX plug-ins for Pro Tools
• Re-scanning plug-ins in Cubase
• Re-scanning AU plug-ins in Logic and Garageband
• Re-scanning plug-ins in Ableton Live

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Compatibility 8

• Mojave compatibility
• General Operating System Compatibility
• External Sidechain in Ableton Live (Windows Only)
• Sonnox support for WaveLab
• Support for TC Electronic PowerCore plug-ins

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Avid VENUE plug-ins 8

• Do Sonnox plug-ins work with VENUE S3L and S6L systems?
• Troubleshooting VENUE plug-ins (SC48, Profile, D-Show)
• S3L/S6L : Presets missing from Sonnox Toolbar
• Why aren't the Limiter 'v2' and Envolution available for S3L and S3L-X systems?
• Installing Oxford plug-ins on Profile, D-Show (Venue 3) - PTH***G4 licence

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Oxford Range 5

• Oxford Dynamic EQ Released for HDX
• What's the difference between the Inflator and Limiter Enhance fader?
• What's the difference between Oxford Limiter and the limiter built into Dynamics?
• Introducing the Oxford Dynamic EQ
• SuprEsser glitches in Logic

SoundGrid 3

• SoundGrid 64 bit compatibility (eMotion LV1 v10 onwards)
• What is Waves SoundGrid?
• SoundGrid Known Issues

Toolbox Range 1

• Latency in VoxDoubler

Pro-Codec and Codec Toolbox 7

• Using Pro-Codec and Codec Toolbox in FL Studio
• What's the difference between Codec Toolbox and Pro-Codec?
• Why can't I use the MFiT codec on Windows?
• Why isn't the MP3 codec available?
• Why isn't the MP3-HD codec available anymore?

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