Helpdesk

Website Downtime 0

Quick Start Guide 5

• 1. Register your plug-in
• 2. Activate your licence
• 3. How to install your plug-ins
• 4. Using your new plug-in
• Google Chrome Users - Important information about downloading installers on Windows

Before Buying 5

• What is iLok?
• How to get a demo or trial
• Do I need Native or HDX?
• Student discounts
• Can I get the Gobbler subscription bundle?

FAQ 6

• Do all Sonnox plug-in licences need an iLok?
• Which locations can I use for my Sonnox licence?
• How to use iLok Cloud authorisation
• How many activations do I get for my plug-in licence?
• My iLok is lost/broken/stolen - how do I get my licences back?

See all 6 articles

Error Messages 5

• The software being activated does not allow activation to this location
• You do not have any licences in your account, or none of them have Activations
• User privileges insufficient to start a low-level driver
• Software requires Interlok drivers
• iLok Critical Update - "Authorisation Exception"

Upgrades 5

• How do I upgrade my plug-in to the latest version?
• How do I add the GML option for my Oxford EQ?
• How do I add SoundGrid compatibility to my plug-ins?
• I need to upgrade to G5 - will I lose my old licence?
• Upgrading PowerCore plug-ins

Sales 1

• What is multi-pick discount?

UAD (Universal Audio) 2

• Can I get a discount on UAD Sonnox plug-ins?
• Oxford Dynamic EQ for UAD

Licence Transfers 2

• Can I sell my Sonnox licence?
• Should I buy a second hand Sonnox plug-in?

FAQ 7

• Using the Sonnox Toolbar to transfer your settings
• Where can I find plug-in User Guides and Manuals?
• Why aren't there more factory presets?
• How do I uninstall Sonnox plug-ins?
• My DAW computer is offline, how do I install Sonnox plug-ins?

See all 7 articles

Re-Scanning Plug-Ins 6

• Why doesn't my plug-in show up in my DAW?
• Re-scanning AAX plug-ins for Pro Tools
• Re-scanning plug-ins in Cubase
• Re-scanning AU plug-ins in Logic and Garageband
• Re-scanning plug-ins in Ableton Live

See all 6 articles

Compatibility 3

• macOS Catalina compatibility
• General Operating System Compatibility
• Enabling Crash Reports on Windows

Avid VENUE plug-ins 7

• Do Sonnox plug-ins work with VENUE S3L and S6L systems?
• Installing Oxford plug-ins on S3L, S6L (Venue 4, 4.5, 5) - Sonnox Live Licence
• Installing Oxford plug-ins on S3L, S6L (Venue 4, 4.5, 5) - HD-HDX Licence
• Installing Oxford plug-ins on Profile, D-Show (Venue 3) - Sonnox Live Licence
• Installing Oxford plug-ins on Profile, D-Show (Venue 3) - PTH***G4 licence

See all 7 articles

Oxford Range 6

• Oxford Drum Gate FAQs
• What's the difference between the Inflator and Limiter Enhance fader?
• What's the difference between Oxford Limiter and the limiter built into Dynamics?
• Introducing the Oxford Dynamic EQ
• SuprEsser glitches in Logic

See all 6 articles

SoundGrid 3

• SoundGrid 64 bit compatibility (eMotion LV1 v10 onwards)
• What is Waves SoundGrid?
• SoundGrid Known Issues

Toolbox Range 2

• Latency in VoxDoubler
• Authorising your Toolbox plug-ins

Pro-Codec and Codec Toolbox 7

• Using Pro-Codec and Codec Toolbox in FL Studio
• What's the difference between Codec Toolbox and Pro-Codec?
• Why can't I use the MFiT codec on Windows?
• Why isn't the MP3 codec available?
• Why isn't the MP3-HD codec available anymore?

See all 7 articles