How to Request a Refund

If you bought the wrong plugin or changed your mind, you may be eligible for a full refund within 14 days of purchase. This article walks you through the conditions of our refund policy and explains how to submit your request.

Prerequisites

• You purchased directly from Sonnox (not through a reseller).

• Your order was placed within the last 14 days.

• You have deactivated any activated licences via iLok License Manager.

• Your order number and the email address used at checkout are ready.

• You have reviewed the Sonnox Plugins Refund Policy to understand eligibility and expectations.

Step‑by‑Step Solution

1. Check the refund policy

   • Read the Sonnox Plugins Refund Policy to confirm you meet all requirements.

   • Note that refunds are not available after 14 days and bundles must be refunded as a whole.

2. Deactivate your licence

   • Open iLok License Manager, sign in and locate the activated Sonnox licence.

   • Right‑click the licence and select Deactivate to return it to your account.

   • If you need help, see Activating Your Sonnox Licence in iLok License Manager.

3. Collect your order details

   • Locate your Sonnox order number (found in your confirmation email).

   • Use the same email address you used to place the order.

4. Submit a refund request

   • Go to the Contact Us page and open a support ticket.

   • Include your order number, registered email and a brief explanation (e.g., wrong product, duplicate purchase).

5. Wait for processing

   • Our support team reviews refund requests within seven business days.

   • Approved refunds are processed to the original payment method; banks may take additional time to release funds.

Troubleshooting & Tips

• Past 14 days: Refunds cannot be processed after the 14‑day window. Contact support if you believe exceptional circumstances apply.
  
  

• Reseller purchases: If your purchase was through a third‑party (e.g., Plugin Boutique), please follow the reseller’s refund policy.
  
  

• Active licences: Ensure the plug‑in shows as deactivated in iLok License Manager—otherwise the refund will be delayed.

FAQs

Can I get a refund if I activated the plug‑in?
Yes, as long as you request the refund within 14 days and deactivate the licence before you submit your request.

Are sale items or special promotions refundable?
Yes—provided you meet the 14‑day time frame and other conditions in the refund policy. All promotions are subject to the same eligibility rules.