My iLok is Lost, Broken, or Stolen – How to Get My Sonnox Licences Back

Modified on Wed, 30 Jul at 12:52 PM

If your iLok USB has been lost, stolen, or broken, there are steps you can take to recover your Sonnox licences.
The recovery process depends on whether or not you have iLok Theft & Loss Coverage (TLC) enabled.

Prerequisites

Access to the internet.
Your iLok account details.
(If available) Your iLok RMA reference number from PACE/iLok.

Step‑by‑Step Solution

1. Submit an RMA to iLok (PACE)

Go to the iLok RMA Page.
Follow the on‑screen instructions to report your iLok as lost, stolen, or broken.
You’ll receive an RMA reference number — keep this safe.

2. If You Have Theft & Loss Coverage (TLC)

With TLC enabled, your licences are replaced automatically by iLok once your RMA is processed.
Follow iLok’s instructions to complete the recovery and re‑activate your licences.

3. If You Do Not Have TLC

Sonnox will need to manually replace your licences.
Manual replacements can take 3 or more working days.
Create a Sonnox Support Ticket and include:
- Your iLok User ID
- Your RMA reference number (if available)
- Details of the plug‑ins you need restored

Troubleshooting / Alternative Fixes

If your iLok is damaged but still functional, try syncing it in iLok License Manager before starting the RMA process.
If your iLok was lost or stolen and you have no TLC, you must wait for Sonnox to issue replacements before you can use your plug‑ins again.

FAQ / Common Questions

Q: Can Sonnox replace my licences instantly?
A: No. Without TLC, replacements are processed manually and can take several working days.

Q: Can Sonnox replace licences for other vendors?
A: No. For non‑Sonnox plug‑ins, contact the vendor directly after completing your iLok RMA.

Q: How do I avoid this in the future?
A: Consider enabling iLok Theft & Loss Coverage in iLok License Manager to protect your licences.